Frequently Asked Questions

A moon reading analyzes your moon sign - where the moon was positioned when you were born. Unlike daily horoscopes that focus on your sun sign, moon readings reveal your emotional nature, subconscious patterns, and inner motivations. Your moon sign influences how you react emotionally, what makes you feel secure, and your instinctive responses to situations.

Moon readings are based on precise astronomical calculations of lunar positions at your birth time. The interpretations draw from thousands of years of astrological wisdom. While astrology is not a science, many people find moon readings remarkably accurate in describing their emotional patterns and personality traits.

Your sun sign only represents about 10% of your astrological profile. If daily horoscopes don't resonate with you, it's likely because your moon sign (emotional nature) or rising sign (how others see you) have stronger influences on your personality. Most people relate more strongly to their moon sign than their sun sign.

Most personalized moon readings are delivered within 24 hours of purchase via email. During busy periods, it may take up to 48 hours. You'll receive an email confirmation with your order details immediately after purchase.

For the most accurate reading, we need your exact birth date, time of birth (as precise as possible), and birth location (city, state/country). If you don't know your exact birth time, we can still provide a general reading, but it will be less precise.

Your personalized moon reading will be delivered as a detailed PDF report via email. The report typically ranges from 15-25 pages and includes your moon sign analysis, personality insights, relationship compatibility, and future guidance.

Yes! You can order moon readings as gifts. Just make sure you have the recipient's accurate birth information. You can enter their details during checkout and choose to have the reading sent to their email or yours.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. All payments are processed securely through encrypted payment systems to protect your financial information.

Yes! We offer a 60-day satisfaction guarantee. If you're not completely satisfied with your moon reading, contact us within 60 days of purchase for a full refund. We stand behind the quality and accuracy of our readings.

No hidden fees whatsoever. The price you see is the price you pay. This is a one-time purchase with no recurring charges, subscriptions, or automatic renewals. You own your reading permanently.

Absolutely. We use industry-standard SSL encryption to protect your data during transmission. Your birth information and personal details are stored securely and never shared with third parties. We take your privacy very seriously.

We only send marketing emails if you opt-in during checkout or sign up for our newsletter. You can unsubscribe at any time using the link in any email. We typically send helpful astrological insights and updates about new services.

Yes, you have the right to request deletion of your personal information at any time. Simply contact our support team, and we'll remove your data from our systems within 30 days.

First, check your spam/junk folder as automated emails sometimes end up there. If it's been more than 48 hours, contact our support team at support@moonreadings.org with your order details, and we'll resend your reading immediately.

Make sure you have a PDF reader installed (like Adobe Reader, which is free). If you're on mobile, try opening the attachment in a different app or forwarding the email to yourself. If problems persist, we can resend your reading in a different format.

Currently, our detailed moon readings are only available in English. However, we're working on adding more languages in the future. Sign up for our newsletter to be notified when additional languages become available.